Refund & Return Policy

You can return unused, unopened and resalable items within 30 days of delivery for a refund of the item price. Resident members have a 60-day window; Homeowner members also have a 60-day window. Membership subscriptions themselves are handled under "Membership" below.

For health and hygiene reasons, the following cannot be returned once opened or unsealed, unless faulty:

• Bedding and duvet covers
• Bath towels and hand towels
• Bath mats and other close-to-body or cleaning textiles

Your statutory rights for faulty or misdescribed goods are unaffected.

If an item arrives faulty, damaged or not as described, contact us within 30 days of delivery with your order number and a photo. We will arrange a replacement or full refund, including return shipping, at no cost to you.

• Email support@castlehomedev.shop with your order number and the items you wish to return.
• We'll confirm eligibility and send return instructions.
• Pack items securely in resalable condition with any original packaging.

Once we receive and check your return, we process refunds within 5–10 business days to your original Stripe payment method. For change-of-mind returns, outbound and return shipping may be non-refundable; faulty-item returns are fully refunded. All refunds are issued in USD.

You can cancel a Resident or Homeowner membership at any time. Access and benefits continue until the end of the current paid period; we do not pro-rate part-periods. Benefits do not carry over after cancellation.

Returns and refunds: support@castlehomedev.shop, +44 7210335449. This policy is governed by the laws of England and Wales.